What Is the Difference Between a Carrier and a Broker?

8 Jul by Country Wide

What Is the Difference Between a Carrier and a Broker?

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What is the difference between a Carrier and a Broker?

If you are preparing for a move, you may have come across the following terms: Carrier and Broker. However, what exactly are they? What is the difference between a Carrier and a Broker?

Direct vs. indirect cooperation

The first and most significant difference between a Carrier and a Broker is the way they function. Carriers are what you picture when you think about a typical moving company: a business with its own truck fleet, employees, and office who you then hire directly in order to get your stuff moved. Brokers, on the other hand, are the middlemen. They have a ton of different moving companies, aka Carriers, that they work with. When you hire a Broker, you are not working with the person you had spoken to and hired. You are working with one of the companies they are connected to, and they will send you to your home to make the actual move.


If you are looking for the right movers for your needs, and if you have a lot of stuff you need moved, or you are hiring movers on behalf of your business, then you may want to consider working with a Broker rather than a Carrier. This is because the scope of manpower available to a Broker is much greater than any single Carrier can provide. A regular moving company, especially the smaller, local ones, might not be able to properly see to your needs. On the other hand, a Broker is guaranteed to get you the help you need, even if they need to contact more than one moving company in order to do this.


Typically speaking, Brokers are actually cheaper to hire than Carriers. This is because Brokers work with a whole host of moving companies. They can connect you to the cheapest of them if that is your request. This would cut out the annoying process of interviewing a bunch of Carriers one by one and eliminating those whose prices are so cheap they are obvious scams. Of course, as the experts from verifiedmovers.com like to point out, price is not necessarily indicative of the quality of service rendered. So, just because you are paying less does not mean the moving companies will necessarily be bad at their job. Similarly, even if you do pay for the premium services a Broker offers, you may not end up getting what you consider your money’s worth.


Even small cities tend to have a lot of Carrier-type moving companies. This can make it a real hassle to reliably go through all of them in order to decide who you want to hire. And the fact that you need to compare moving companies before hiring only complicates things as you try to juggle the good and bad things about them all. On the other hand, a Broker can easily act as a bridge between you and the companies under them while ensuring you get the services you want and need. This cuts out a major part of the hassle, letting you focus on other tasks that a move requires you see to. Of course, you do lose some control over the traits of the Carrier you will end up working with.

Two people discussing the difference between a Carrier and a Broker by a laptop
If you want to get everything done with a single interview, then a Broker is the better choice.


Sometimes, you may need services other than just help with moving. Cleaning or packing is exhausting and logistically difficult if you do not have a lot of time. In such cases, finding a moving company that can do this for an additional fee will seem like a godsend. Unfortunately, not a lot of moving companies offer such services, which means you will need to spend even more time on the hiring process. In the end, you may as well just sit down and do everything by yourself. Here, again, is the difference between a Carrier and a Broker show. Finding the right Carrier is a hassle. But a Broker can easily point you to one that perfectly fits what you need. They can even help you get in touch with companies that have other useful features. Such as those offering online moving estimates since these can be very helpful.

A dog ready for a move
If you are moving with pets, it’s nice to work with movers who have experience with such things!


While analyzing the difference between a Carrier and a Broker, it may seem like we have mostly spoken in favor of the latter. However, does this mean a Broker is superior to a Carrier? Well, no, not at all! This shows itself through the reliability of the two. Finding the right Carrier is a pain, sure. But, once you know you want them, they are guaranteed to do a good job. You’ve handpicked them yourself, after all. On the other hand, when hiring through a Broker, you only have a faint idea of who will show up at your doorstep. They could be amazing or a massive disappointment. And, at the end of the day, a solid moving company is definitely one of the things you shouldn’t try to save money on when moving!

A family moves into their new home
To be absolutely sure your move will go by without a hitch, a Carrier is still the better choice!


Interestingly enough, although we’ve spent so much time discussing the difference between a Carrier and a Broker, the line often blurs in the field. Lots of companies are both Carriers and Brokers at the same time. They have their own truck fleet and moving teams but often hire others in order to make up for numbers if they can’t manage to cover a job during a particularly busy period. Typically, this happens during the peak moving season when movers often can’t keep up with requests due to their volume. So, always make sure to clarify if the moving company’s own expert teams will be doing the job you are hiring them for!

Final word

Now that you understand what the difference between a Carrier and a Broker is, you can make your own decision over which of the two you will hire. Does the convenience of a Broker win out in your mind? Or do you prefer the reliability and trustworthiness of a Carrier? In the end, it all comes down to personal preferences!

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